Return & Refund Policy

At JWMART, we want customers to shop with confidence. Returns and refunds are handled in accordance with this policy and applicable UK consumer rights.

Returns

If you wish to return an eligible item, please contact us with your order details and reason for the return.

Returned products should generally be:

• Unused and in their original condition
• In their original packaging where reasonably possible
• Complete with supplied accessories or components
• Accompanied by proof of purchase

Change-of-Mind Purchases

For eligible online purchases, consumers may have statutory cancellation rights under applicable UK consumer law. Any mandatory rights available to you are not affected by this policy.

Damaged, Faulty or Incorrect Items

If your product arrives damaged, faulty or different from what you ordered, please contact us promptly.

Please provide your order number, details of the issue and clear photographs or video where appropriate so our team can review the matter.

Non-Returnable Items

Certain products may have return restrictions for hygiene or safety reasons once opened or used, including some beauty, skincare, personal-care and baby-related products, where permitted by applicable law.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the outcome. Approved refunds will normally be issued to the applicable original payment method.

Processing times after a refund has been issued may depend on your bank or payment provider.

Nothing in this policy limits your statutory rights under applicable UK consumer law.

Email: jawadurahmad2012@gmail.com